For small teams handling customer requests through a shared portal.
$10
first seat, monthly
$46
for 5 seats
Free
invited guests
systalog.ai/portal · Service Inbox
Service Inbox as your invited customer sees it, with demo data. Private team notes never show here.
How Service Inbox works
When several people can answer a customer, it should be clear who owns the request and which notes the customer can see.
systalog.ai/portal · Service Inbox
Opening a request for a customer; their invited contacts see it and the replies.
Example: a side gate that will not latch
Casey Taylor at Parkside Apartments reports that the side gate is not latching after the last service. The request opens unassigned, and Alex Morgan adds a private note to check the maintenance crew's availability, which the customer never sees. Westside Workshop's request to confirm a Friday service time is waiting for the customer after the team offered 9 AM. Internal notes stay staff only; customers see only the replies meant for them.
Names and dates are sample data.
What Service Inbox covers
In the workspace
Customer-scoped request threads
Internal assignment and request status
Client-visible replies and private staff notes
Saved message history and safe retries
A good fit when
Several people answer the same customers
Customers would rather check a portal than call
You need staff notes that clients never see
What it does not do
The initial product is a portal request inbox. It does not claim to receive arbitrary external email, synchronize a shared mailbox or deliver replies through email or SMS.
Service Inbox pricing
One subscription for this product, billed monthly. Every extra seat costs less, and invited customers and vendors are free.
Service Inbox, per month
Pay only for your own staff. Customers, clients and vendors you invite are free guests and never use a seat.
$46per month for 5 seats
That is $9.20 a seat on average, $4 less than paying $10 for every seat.
Each price applies only to the seats inside that bracket. USD before tax, billed monthly per product. Existing subscriptions keep their current terms.
Seats
Each, per month
First seat
$10
Seats 2 to 5
$9
Seats 6 to 10
$8
Seats 11 to 25
$7
Seat 26 and up
$6
Service Inbox questions
Who needs a paid seat in Service Inbox?
Each staff member who owns, answers or resolves requests uses a seat. Clients you invite to open requests in the portal are free guests.
Does it connect to our email?
No. The initial product is a portal request inbox. It does not receive outside email, sync a shared mailbox, or send replies by email or SMS.
Can an assistant make changes for me?
Yes, in supported workspaces. Ask in plain words and the assistant prepares the change. You see exactly what will change and approve it first, and your normal permissions still apply. Each plan includes an AI allowance; everything still works by hand when it runs out.
Do I need a SYSTALOG website to use these?
No. Every product except Website Follow-up works on its own. Website Follow-up comes included with a published SYSTALOG website.
Can I buy the software outright?
Request a scoped buyout quote. The quote defines the software, license and handoff. Ongoing hosting, provider usage and support are separate; a buyout does not promise unlimited services forever.
Related tools and guides
Start Service Inbox for $10 a month
Create an account, choose your staff seats and invite your team. Customers and vendors you invite never use a seat.
